Frequently Asked Questions

If you have any questions, you may not be the only one! Check out our frequently asked questions below. If you still have questions, check out the Owner's Manual or contact us.

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Weight is a big factor when talking about hill climbing. Realistically, don't think of The Rig as a Mountain Climber, think of it more as a back road adventurer. Climbing a 15% incline with 225lbs can start to overheat the motor in about 10 minutes. BUT on gentle slopes or flat ground the rig can roll around all day long.

The Rig does have manual steering and manual brakes. It does require upper body strength and hand strength to maneuver. Just about as much strength as it takes to operate a normal pedal bike. Also, coordinating the throttle, brakes, and steering does require full cognitive and decision making ability. Watch this short video for more detail: https://www.instagram.com/stories/highlights/17904626785486056/

Right now we can do small customization like moving the throttle from the left handle to the right handle if needed. Since this is ‘Not a Wheelchair’ any other ‘accessible modifications’ cant be performed by us.

No. The steering and breaking system on The Rig is all manual. Adding powered steering and powered braking is not possible. At some point in the future though, we do hope to create an even more accessible ‘Not a Wheelchair’.

We currently only ship to the USA and Canada. International shipping would double the price of the bike. And make it not cost effective. Bike manufacturers should exist in every country though. Reach out to a local bike manufacturer and see what they can come up with for you.

No. There is no water protection inside the electronics. The motor, and motor controller (Little silver box) need to stay 100% dry.

Email is the best way! We respond to most emails within 24 hours.

NotaWheelchair@gmail.com

Keep in mind that The Rig is made from Bike parts, and comes with the maintenance that any bike would have. Keep a small tire pump with you, small tool kit, and a tire patch kit. Most importantly, wear a helmet, and use the buddy system.

A Rig with 2 batteries and full suspension weighs 130lbs. (59kg)

A Rig with 1 battery and full suspension weighs 120lbs. (54kg)

The safe answer is No. Our rig has manual steering that requires the use of both arms. And more importantly, The Rig has manual brakes. Without the access to both front and rear brakes, the bike would be unsafe to drive. It is not recommended to operate with just one arm or one hand.

No. The Rig is designed so that the driver controls everything. It would be unsafe to add a 2nd rider or passenger.

Trike Returns
If you are unsatisfied with your ‘Not-a-Wheelchair’, you may return it within 15 days of receipt of the bike. You must contact us within 7 days of receipt to notify us that you will be returning your trike. The ‘Not-a-Wheelchair’ must be in pristine condition with no visible or functional defects. You will be responsible for the cost of any damages we assess. You will be responsible for any and all actual shipping costs either way. The trike must be returned in original packaging (Bike box w/inserts). Accessories can also be refunded during this 15 day period, but once again, you are responsible for shipping both directions.

Not-a-Wheelchair Damaged During Transport
If you receive your Bike and it appears to have been damaged during shipping, please contact us immediately before returning so a claim can be made with our shipping carrier. Our shipping company will send a representative to your house to assess the cost of damage(s).
You will need to keep all of the original packaging to insure that our shipping company can properly assess any damages.

Utah Trikes Custom Trike Warranty
Utah Trikes warrants to the original owner that the frame, seat frames, and steering components are free of defective materials and workmanship subject to the limitations contained in this warranty. This warranty is limited to the original owner or and is non-transferable. Warranty is conditioned upon the quad being purchased from and assembled by Utah Trikes, operated under normal conditions, and maintained properly.

Warranty does not apply to paint/finish, components attached to the frame, or wear items such as tires, idler wheels, chain, etc. Attached components are subject to the warranty, if any, of their original manufacturer.

Utah Trikes reserves the sole discretion to repair or replace any parts covered by this warranty. Replacement parts may be a newer version than those originally purchased. In the event that a model has been discontinued or changed significantly, or if the part in question is no longer available for any reason, some additional parts may need to be purchased by the customer in order to make the trike rideable again due to compatibility issues. Original owner shall be responsible for all labor, shipping, and travel costs related to repair or replacement of warranted parts.

This warranty does not apply to normal wear and tear, or any defects, malfunctions, or failures that result from abuse, neglect, improper assembly, improper maintenance, overloading past specified load limit, alterations (i.e. cutting, spreading, drilling, welding, etc.), collisions, accidents, or misuse.

Utah Trikes shall not be liable for any special, indirect consequential, incidental or other similar damages suffered by the purchaser or any third party, including, without limitation, damages for loss of profits or business or damages resulting from use or performance of the product, whether in contract or in tort, even if Utah Trikes or it’s authorized representative has been advised of the possibility of such damages and Utah Trikes shall not be liable for any expenses, claims, or suits arising out of or relating to any of the foregoing.

If you feel you have a warranty claim, contact us. We love our customers, and we want to keep you riding.

Liability Waiver
The ‘Not-a-Wheelchair’ is not a medical device. Riding a bike, trike, or quad can result in injury or death. By riding a Not-a-Wheelchair, the rider is expressly assuming the risk for any injury that may result from same. The owner of The Rig is responsible for any and all injuries and/or property damages caused by someone riding the owner’s bike. The owner shall indemnify Utah Trikes and Not-a-Wheelchair LLC for any damage or financial loss incurred by Utah Trikes or Not-a-Wheelchair LLC as the result of an injury or property damage caused by someone riding the owner’s trike.

If you are unsatisfied with your trike, you may return it within 15 days of receipt of the trike. You must contact us within 7 days of receipt to notify us that you will be returning your trike. Trike must be in pristine condition with no visible or functional defects. A minimum of 10% restocking fee will be deducted from your return, along with the cost of any damages we assess. You will be responsible for any and all actual shipping costs either way.

The trike must be returned in original packaging(Trike box w/inserts). You will be refunded 50% of any installed accessories you purchased along with your trike, as long as they are in good condition, or unused.

On trikes that have been altered or customized by us as to go outside of normal manufacturer warranties the following applies: Utah Trikes warrants to the original owner that all its trike frames, seat frames, and steering components are free of defective materials and workmanship subject to the limitations contained in this warranty. This warranty is limited to the original owner or and is nontransferable. Warranty is conditioned upon the trike being purchased from and assembled by Utah Trikes, operated under normal conditions, and maintained properly.

Warranty does not apply to paint/finish, components attached to the frame, or wear items such as tires, idler wheels, chain, etc. Attached components are subject to the warranty, if any, of their original manufacturer.

Utah Trikes reserves the sole discretion to repair or replace any parts covered by this warranty. Replacement parts may be a newer version than those originally purchased. In the event that a model has been discontinued or changed significantly, or if the part in question is no longer available for any reason, some additional parts may need to be purchased by the customer in order to make the trike rideable again due to compatibility issues. Original owner shall be responsible for all labor, shipping, and travel costs related to repair or replacement of warranted parts.

This warranty does not apply to normal wear and tear, or any defects, malfunctions, or failures that result from abuse, neglect, improper assembly, improper maintenance, overloading past specified load limit, alterations (i.e. cutting, spreading, drilling, welding, etc.), collisions, accidents, or misuse.

Utah Trikes and NotAWheelchair shall not be liable for any special, indirect consequential, incidental or other similar damages suffered by the purchaser or any third party, including, without limitation, damages for loss of profits or business or damages resulting from use or performance of the product, whether in contract or in tort, even if Utah Trikes, NotAWheelchair or it's authorized representative has been advised of the possibility of such damages and Utah Trikes and NotAWheelchair shall not be liable for any expenses, claims, or suits arising out of or relating to any of the foregoing.

If you feel you have a warranty claim, contact us. We love our customers, and we want to keep you riding.

Riding a bike, trike, or quad can result in injury or death. By riding a trike, the rider is expressly assuming the risk for any injury that may result. The owner is responsible for any and all injuries and/or property damages caused by someone riding the owner's trike. The owner shall indemnify Utah Trikes and NotAWheelchair for any damage or financial loss incurred as the result of an injury or property damage caused by someone riding the owner's trike. Please be safe and always wear a helmet.

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